Senior Team Leader

6 days ago


Toronto, Ontario, Canada Manulife Full time

Job Summary

We are seeking a Senior Team Leader to join our team at Manulife. In this role, you will be responsible for managing the team's day-to-day operations, ensuring that SLAs are met, and guiding fellow leaders in their roles.

Key Responsibilities:

  • Manage team leaders and serve as a liaison for the Operations Manager
  • Review team performance and provide corrective action plans
  • Assist in coordinating team resources and preparing reports
  • Conduct regular training needs analyses for personal and professional development

Requirements:

  • Bachelor's Degree holders are welcome to apply
  • At least three years of senior team leader background, with experience in handling peers/other team leaders
  • Amenability and readiness to work onsite and from home anytime
  • Minimum Skills to Hire: Experience in handling high-volume and/or financial accounts in a BPO or shared services company, Proficiency in Microsoft Office applications

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.

Equal Opportunity Employer

Manulife is an Equal Opportunity Employer. We strive to attract, develop, and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.


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