Senior Team Leader
1 month ago
Job Title: Senior Team Leader
We are seeking a highly skilled Senior Team Leader to join our team at Manulife. In this role, you will be responsible for managing the day-to-day operations of the team, ensuring that Service Level Agreements (SLAs) are met, and guiding fellow leaders in their roles.
Key Responsibilities:
- Manage team leaders and serve as a liaison for the Operations Manager
- Review team performance and provide corrective action plans, perform 1:1 coaching, and provide support, motivation, and development of staff
- Assist the immediate supervisor in coordinating team resources, monitoring team activities, and preparing reports
- Assist in conducting regular training needs analyses for personal and professional development of staff
Qualifications:
- Bachelor's Degree holders are welcome to apply
- At least three (3) years of senior team leader background, with experience in handling peers/other team leaders
- Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)
- Minimum Skills to Hire/Must Haves: Experience in handling a high volume and/or financial account in a BPO or shared services company Proficiency in Microsoft Office applications (Word, PowerPoint, Excel)
About Manulife:
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.
Equal Opportunity Employer:
At Manulife, we embrace our diversity and strive to attract, develop, and retain a workforce that is as diverse as the customers we serve. We are committed to fair recruitment, retention, advancement, and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
-
Senior Team Leader
1 week ago
Toronto, Ontario, Canada Manulife Full timeJob Title: Senior Team LeaderWe are seeking a Senior Team Leader to join our team at Manulife. In this role, you will be responsible for managing the team's day-to-day operations, ensuring that SLAs are met, and guiding fellow leaders in their roles.Key Responsibilities:Manage team leaders and serve as a liaison for the Operations ManagerReview team...
-
Senior Team Leader
1 week ago
Toronto, Ontario, Canada Manulife Full timeJob SummaryWe are seeking a Senior Team Leader to manage the day-to-day operations of our team, ensuring that SLAs are met, and guiding fellow leaders in their roles.Key Responsibilities:Manage team leaders and serve as a liaison for the Operations ManagerReview team performance and provide corrective action plansAssist in coordinating team resources and...
-
Senior Team Leader
3 weeks ago
Toronto, Ontario, Canada Manulife Full timeJob Title: Senior Team LeaderJob Summary:We are seeking a Senior Team Leader to join our team at Manulife. In this role, you will be responsible for managing the day-to-day operations of the team, ensuring that Service Level Agreements (SLAs) are met, and guiding fellow leaders in their roles.Key Responsibilities:Manage team leaders and serve as a liaison...
-
Senior Team Leader
3 weeks ago
Toronto, Ontario, Canada Manulife Full timeJob Title: Senior Team LeaderJob Summary:We are seeking a Senior Team Leader to join our team at Manulife. In this role, you will be responsible for managing the day-to-day operations of the team, ensuring that Service Level Agreements (SLAs) are met, and guiding fellow leaders in their roles.Key Responsibilities:Manage team leaders and serve as a liaison...
-
Senior Team Leader
1 month ago
Toronto, Ontario, Canada Manulife Full timeJob Title: Senior Team LeaderJob Summary:We are seeking a Senior Team Leader to join our team at Manulife. In this role, you will be responsible for managing the day-to-day operations of the team, ensuring that Service Level Agreements (SLAs) are met, and guiding fellow leaders in their roles.Key Responsibilities:Manage team leaders and serve as a liaison...
-
Senior Team Leader
1 month ago
Toronto, Ontario, Canada Manulife Full timeJob Title: Senior Team LeaderJob Summary:We are seeking a Senior Team Leader to join our team at Manulife. In this role, you will be responsible for managing the day-to-day operations of the team, ensuring that Service Level Agreements (SLAs) are met, and guiding fellow leaders in their roles.Key Responsibilities:Manage team leaders and serve as a liaison...
-
Senior Team Leader
6 days ago
Toronto, Ontario, Canada Manulife Full timeJob SummaryWe are seeking a Senior Team Leader to join our team at Manulife. In this role, you will be responsible for managing the team's day-to-day operations, ensuring that SLAs are met, and guiding fellow leaders in their roles.Key Responsibilities:Manage team leaders and serve as a liaison for the Operations ManagerReview team performance and provide...
-
Senior Team Leader
1 month ago
Toronto, Ontario, Canada Manulife Full timeJob Title: Senior Team Leader/Assistant ManagerJob Summary:We are seeking a highly skilled and experienced Senior Team Leader/Assistant Manager to join our team at Manulife. In this role, you will be responsible for managing the team's day-to-day operations, ensuring that Service Level Agreements (SLAs) are met, and guiding fellow leaders in their roles.Key...
-
Senior Team Leader
1 month ago
Toronto, Ontario, Canada Manulife Full timeJob Title: Senior Team Leader/Assistant ManagerJob Summary:We are seeking a highly skilled and experienced Senior Team Leader/Assistant Manager to join our team at Manulife. In this role, you will be responsible for managing the team's day-to-day operations, ensuring that Service Level Agreements (SLAs) are met, and guiding fellow leaders in their roles.Key...
-
Senior Team Leader
2 months ago
Toronto, Ontario, Canada Manulife Full timeJob SummaryWe are seeking a highly skilled and experienced Senior Team Leader to join our team at Manulife. As a Senior Team Leader, you will be responsible for managing the day-to-day operations of the team, ensuring that Service Level Agreements (SLAs) are met, and guiding fellow leaders in their roles.Key Responsibilities:Manage team leaders and serve as...
-
Senior Team Leader
2 months ago
Toronto, Ontario, Canada Manulife Full timeJob Summary:We are seeking a highly skilled and experienced Senior Team Leader to join our team at Manulife. As a Senior Team Leader, you will be responsible for managing the day-to-day operations of the team, ensuring that Service Level Agreements (SLAs) are met, and guiding fellow leaders in their roles.Key Responsibilities:Manage team leaders and serve as...
-
Senior Team Leader
2 months ago
Toronto, Ontario, Canada Manulife Full timeJob Summary:We are seeking a highly skilled and experienced Senior Team Leader to join our team at Manulife. As a Senior Team Leader, you will be responsible for managing the day-to-day operations of the team, ensuring that Service Level Agreements (SLAs) are met, and guiding fellow leaders in their roles.Key Responsibilities:Manage team leaders and serve as...
-
Senior Team Leader
2 months ago
Toronto, Ontario, Canada Manulife Full timeJob SummaryWe are seeking a highly skilled and experienced Senior Team Leader to join our team at Manulife. As a Senior Team Leader, you will be responsible for managing the day-to-day operations of the team, ensuring that Service Level Agreements (SLAs) are met, and guiding fellow leaders in their roles.Key Responsibilities:Manage team leaders and serve as...
-
Senior Retail Team Leader
3 days ago
Toronto, Ontario, Canada GONG CHA SCARBOROUGH Full timeJob Title: Senior Retail Team LeaderAbout the Role:At GONG CHA SCARBOROUGH, we are seeking a highly motivated and experienced Senior Retail Team Leader to join our retail team. As a Senior Retail Team Leader, you will be responsible for leading a team of sales associates and providing guidance and support to ensure excellent customer service and sales...
-
Senior Team Leader
2 months ago
Toronto, Ontario, Canada Manulife Full timeJob Title: Assistant ManagerAbout the Role:We are seeking a highly skilled and experienced Assistant Manager to join our team at Manulife. In this role, you will be responsible for managing the day-to-day operations of the team, ensuring that Service Level Agreements (SLAs) are met, and guiding fellow leaders in their roles.Key Responsibilities:Manage team...
-
Senior Team Leader
2 months ago
Toronto, Ontario, Canada Manulife Full timeJob Title: Assistant ManagerAbout the Role:We are seeking a highly skilled and experienced Assistant Manager to join our team at Manulife. In this role, you will be responsible for managing the day-to-day operations of the team, ensuring that Service Level Agreements (SLAs) are met, and guiding fellow leaders in their roles.Key Responsibilities:Manage team...
-
Senior Director of Care Services
1 month ago
Toronto, Ontario, Canada Sienna Senior Living Full timeLead a Compassionate Team at Sienna Senior LivingAs a seasoned leader, you will foster a culture of positivity, accountability, community, and caring at Sienna Senior Living, a leading provider of seniors' living residences in Canada. Your role will be to drive resident care excellence and cultivate happiness in daily life.Key Responsibilities:Build a...
-
Senior Executive Leader
2 weeks ago
Toronto, Ontario, Canada SERGIO RUIVO Full timeJob Title: Senior Executive LeaderSergio Ruivo is seeking a highly skilled and experienced Senior Executive Leader to join our team. As a key member of our leadership team, you will be responsible for leading and managing our organization's strategic direction, ensuring the successful implementation of our business objectives.Key Responsibilities:Develop and...
-
Senior Executive Leader
1 week ago
Toronto, Ontario, Canada TECHCSSOLUTIONS Full timeJob Title: Senior Executive LeaderAbout the Role:We are seeking a highly skilled Senior Executive Leader to join our team at TECHCSSOLUTIONS. As a key member of our leadership team, you will be responsible for driving business growth and development.Key Responsibilities:Develop and implement strategic plans to achieve business objectivesLead and manage a...
-
Senior Executive Leader
1 week ago
Toronto, Ontario, Canada 108 ideaspace inc. Full timeJob Title: Senior Executive LeaderAbout the Role:We are seeking a highly skilled Senior Executive Leader to join our team at 108 Ideaspace Inc. The ideal candidate will have a strong background in organizational development and a proven track record of success in leading high-performing teams.Key Responsibilities:Develop and implement strategic plans to...
