Food Service Operations Manager
2 weeks ago
- Establish Work Schedules: Plan and organize the work schedule to meet the needs of the restaurant, considering factors such as staff availability, customer demand, and meal preparation timelines.
- Supervise and Coordinate Food Preparation: Oversee the activities of kitchen staff, ensuring that food is prepared efficiently and to a high standard.
- Train Staff: Provide guidance and training to new staff members to ensure they are aware of their responsibilities and can perform their duties effectively.
- Estimate Ingredients and Supplies: Determine the quantities of ingredients and supplies required for meal preparation, minimizing waste and ensuring that the restaurant has adequate stock.
- Ensure Quality Standards: Monitor the quality of food and service, addressing any issues promptly and implementing improvements as needed.
- Address Customer Complaints: Handle customer complaints and concerns in a professional and courteous manner, resolving issues and ensuring customer satisfaction.
- Maintain Records: Keep accurate records of stock, sales, and wastage, providing valuable insights for business planning and decision-making.
- Prepare Reports: Compile and submit reports on sales, stock, and other relevant data, enabling management to make informed decisions.
### Supervision
- Supervise Food and Beverage Servers: Oversee the activities of servers, ensuring that they provide excellent customer service and manage orders efficiently.
- Supervise Kitchen and Food Service Helpers: Supervise the activities of kitchen staff, ensuring that they prepare food to a high standard and maintain a clean and safe working environment.
- Supervise Staff in Various Areas of Responsibility: Supervise staff in various areas of responsibility, including front-of-house, back-of-house, and management.
### Work Conditions and Physical Capabilities
- Fast-Paced Environment: Work in a fast-paced environment, managing multiple tasks and priorities simultaneously.
- Work Under Pressure: Work under pressure, meeting deadlines and maintaining a high level of performance in a busy restaurant environment.
- Tight Deadlines: Manage tight deadlines, ensuring that food is prepared and served to customers in a timely manner.
- Standing for Extended Periods: Stand for extended periods, maintaining a high level of energy and enthusiasm throughout the shift.
- Attention to Detail: Maintain attention to detail, ensuring that food is prepared and presented to a high standard.
### Personal Suitability
- Client Focus: Demonstrate a client-focused approach, prioritizing customer needs and delivering exceptional service.
- Efficient Interpersonal Skills: Possess efficient interpersonal skills, communicating effectively with colleagues, customers, and management.
- Flexibility: Demonstrate flexibility, adapting to changing circumstances and priorities in a fast-paced restaurant environment.
- Team Player: Work collaboratively as part of a team, supporting colleagues and contributing to the success of the restaurant.
- Dependability: Demonstrate dependability, consistently delivering high-quality performance and meeting expectations.
### Alberta LTD
At Alberta LTD, we are committed to providing exceptional service and creating a positive dining experience for our customers. We are seeking a skilled and dedicated Food Service Supervisor to join our team, working collaboratively with our management and staff to deliver outstanding results.
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