ServiceNow Architect
5 days ago
Job Type: Contract
Location: Remote
Job Summary:We are seeking a highly skilled and experienced Technical Architect with deep expertise in ServiceNow IT Service Management (ITSM), IT Operations Management (ITOM), AI/ML, and Predictive Intelligence. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a proven track record of designing and implementing robust ServiceNow Predictive Intelligence solutions which drive business value and automation outcomes.
Key Responsibilities:- Design and Solution ServiceNow Predictive Intelligence Story's: Develop and implement scalable and maintainable ServiceNow PI solutions, focusing on ITSM Pro and Predictive Intelligence.
- Technical Leadership: Provide technical leadership and guidance to the development team, ensuring high-quality code, optimal performance, and adherence to best practices.
- ServiceNow Platform Expertise: Leverage deep knowledge of ServiceNow modules, including ITSM, ITOM, CMDB, and other relevant areas, to drive effective and efficient solutions.
- AI/ML and Predictive Intelligence: Design and implement AI/ML models within ServiceNow to enable predictive analytics, automated incident resolution, and enhanced service delivery.
- Performance Optimization: Monitor and optimize the performance of ServiceNow instances, ensuring high availability, reliability, and responsiveness.
- Education: Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
- Experience: Minimum 8+ years of experience in IT, with at least 5+ years of hands-on experience as a ServiceNow AI/PI implementor.
- Certifications: ServiceNow Certified System Administrator, Certified Implementation Specialist (ITSM, ITOM), and other relevant certifications.
- Technical Skills: Strong proficiency in ServiceNow platform, including ITSM, ITOM, CMDB, and Predictive Intelligence. Experience with AI/ML technologies and frameworks, such as TensorFlow, Python, R, etc.
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