ServiceNow Architect
2 months ago
We are seeking a highly skilled ServiceNow Architect to join our team at Dyooti. As a key member of our IT team, you will be responsible for designing, developing, and implementing ServiceNow solutions that meet the needs of our business.
Key Responsibilities:- Design and develop ServiceNow solutions based on business requirements
- Troubleshoot and resolve complex technical issues related to ServiceNow
- Ensure all solutions and workflows are aligned with ServiceNow best practices
- Provide technical support and guidance to end-users
- Collaborate with other teams to ensure successful implementation and integration of ServiceNow solutions
- Stay up-to-date with ServiceNow technology and best practices
- Develop and maintain technical documentation and user manuals
- Participate in the planning, design, and implementation of ServiceNow upgrades and enhancements
- Lead and manage ServiceNow projects, ensuring timely delivery and high-quality results
- Conduct training sessions for end-users and stakeholders
Requirements:
- Bachelor's degree in computer science, Information Technology, or related field
- Minimum of 8 to 12 years of experience in ServiceNow development and administration
- Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications are preferred
- Strong understanding of IT Service Management (ITSM) processes and best practices
- Knowledge of ServiceNow modules such as SSO, CMS, Virtual Chat, Service Portal, Tours, Incident Management, Problem Management, Change Management, Service Catalog, Asset Database, and CMDB
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