Sydney Energy Customer Care Representative
3 weeks ago
Job Summary
Mass Markets is seeking a highly motivated and customer-focused Energy Customer Care Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our energy customers.
Key Responsibilities
- Handle inbound and outbound customer calls in a professional and courteous manner
- Listen to customer needs and resolve issues in a timely and effective manner
- Research and resolve customer complaints and concerns
- Utilize knowledge base and training to accurately answer customer questions
- Document and process customer claims in a timely and accurate manner
- Follow all required scripts, policies, and procedures
- Escalate customer issues to management as needed
Requirements
- High school diploma or equivalent required
- 1+ year of customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Basic knowledge of Microsoft Office Suite
What We Offer
- Competitive hourly rate
- Opportunities for advancement and professional growth
- Fun and dynamic work environment
- Comprehensive training program
About Mass Markets
Mass Markets is a leading provider of customer service solutions. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.
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