Sydney Energy Customer Care Representative

3 weeks ago


Sydney, Nova Scotia, Canada Mass Markets Full time

Job Summary

Mass Markets is seeking a highly motivated and customer-focused Energy Customer Care Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our energy customers.

Key Responsibilities

  • Handle inbound and outbound customer calls in a professional and courteous manner
  • Listen to customer needs and resolve issues in a timely and effective manner
  • Research and resolve customer complaints and concerns
  • Utilize knowledge base and training to accurately answer customer questions
  • Document and process customer claims in a timely and accurate manner
  • Follow all required scripts, policies, and procedures
  • Escalate customer issues to management as needed

Requirements

  • High school diploma or equivalent required
  • 1+ year of customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Basic knowledge of Microsoft Office Suite

What We Offer

  • Competitive hourly rate
  • Opportunities for advancement and professional growth
  • Fun and dynamic work environment
  • Comprehensive training program

About Mass Markets

Mass Markets is a leading provider of customer service solutions. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.



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