Sydney Energy Customer Care Representative
3 weeks ago
Job Summary:
We are seeking a highly motivated and customer-focused Energy Customer Care Representative to join our team at Mass Markets. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our energy customers.
Key Responsibilities:
- Handle inbound and outbound customer calls in a courteous and professional manner
- Listen to customers, understand their needs, and resolve customer issues
- Research and resolve customer complaints in a timely and efficient manner
- Provide product and pricing information to customers
- Upsell and cross-sell products and services to customers
- Meet or exceed sales and customer satisfaction targets
Requirements:
- High school diploma or equivalent required
- 1+ year of customer service experience required
- Excellent communication and interpersonal skills required
- Ability to work in a fast-paced environment required
- Ability to meet or exceed sales and customer satisfaction targets required
What We Offer:
- Competitive salary and bonus structure
- Opportunities for career advancement and professional growth
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
How to Apply:
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application, including your resume and cover letter, to our website.
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