Sydney Energy Customer Care Representative

3 weeks ago


Sydney, Nova Scotia, Canada Mass Markets Full time
Job Title: Energy Customer Care Representative

Job Summary:

We are seeking a highly motivated and customer-focused Energy Customer Care Representative to join our team at Mass Markets. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our energy customers.

Key Responsibilities:

  • Handle inbound and outbound customer calls in a courteous and professional manner
  • Listen to customers, understand their needs, and resolve customer issues
  • Research and resolve customer complaints in a timely and efficient manner
  • Provide product and pricing information to customers
  • Upsell and cross-sell products and services to customers
  • Meet or exceed sales and customer satisfaction targets

Requirements:

  • High school diploma or equivalent required
  • 1+ year of customer service experience required
  • Excellent communication and interpersonal skills required
  • Ability to work in a fast-paced environment required
  • Ability to meet or exceed sales and customer satisfaction targets required

What We Offer:

  • Competitive salary and bonus structure
  • Opportunities for career advancement and professional growth
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Paid time off and holidays

How to Apply:

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application, including your resume and cover letter, to our website.



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