Customer Success Strategist

1 week ago


Toronto, Ontario, Canada Lightspeed Full time

Are you passionate about delivering exceptional customer experiences and driving business growth? We're seeking a skilled Customer Success Strategist to join our team at Lightspeed in Montreal or Toronto.

About the Role

As a Customer Success Strategist, you'll play a critical role in driving retention and expansion of our highest-valued customers. You'll be responsible for developing and executing tailored strategies to meet each customer's unique needs, ensuring their long-term success with our solutions.

Key Responsibilities:

  • Act as a single point of contact and account owner for our largest and most valued customers
  • Develop and own the strategic plan for each customer, aligned with their business goals and objectives
  • Drive product adoption and Net Revenue Retention (NRR) across your book of business
  • Collaborate with internal teams to provide seamless customer satisfaction and resolution for at-risk events
Requirements

To succeed in this role, you'll need:

  • Minimum 5+ years of experience in enterprise-level Customer Success and/or Account Management roles in B2B environments
  • Proven track record of owning retention and growth (NRR) for large books of business
  • Resourcefulness and ability to adapt quickly to changing priorities and strategies
What We Offer

We offer a dynamic work environment that values innovation, collaboration, and employee growth. As a Customer Success Strategist, you'll enjoy:

  • A competitive estimated salary range of $85,000 - $110,000 per year, based on location and experience
  • Uncapped commission opportunities
  • Genuine career advancement possibilities in a company that's creating new jobs daily
  • An inclusive benefits package, including Lightspeed share scheme, immediate access to benefits, RRSP match, fitness & wellness benefit, unlimited paid time off, and parental leave top-up

We're committed to fostering a diverse and inclusive workplace culture that encourages creativity, learning, and professional development. If you're a driven and results-oriented professional looking to make a meaningful impact, we invite you to explore this exciting opportunity.



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