Hotel Night Auditor Professional

2 days ago


Woodstock, Canada Holiday Inn Express & Suites Woodstock South Full time
About the Role

We are seeking a highly skilled and experienced Hotel Night Auditor to join our team at Holiday Inn Express & Suites Woodstock South. As a key member of our hospitality staff, you will be responsible for ensuring the smooth operation of our hotel's front desk during night hours.

Key Responsibilities
  • Investigate complaints and claims from guests in a timely and professional manner
  • Register arriving guests and assign rooms efficiently
  • Resolve guest complaints and concerns promptly and effectively
  • Process group arrivals and departures with accuracy and attention to detail
  • Take, cancel, and change room reservations according to hotel policies
  • Provide guests with information on hotel facilities and services, as well as local attractions and points of interest
  • Exchange foreign currency and assist guests with financial transactions
  • Process guests' departures, calculate charges, and receive payments in a fair and transparent manner
  • Maintain an accurate inventory of vacancies, reservations, and room assignments
  • Follow established emergency and safety procedures to ensure guest safety and security
  • Perform various clerical duties, including faxing, filing, and photocopying
  • Answer telephone calls and relay messages to colleagues and guests
  • Assist guests with special needs and provide exceptional customer service
  • Contact guests to deliver requested wake-up calls
  • Perform light housekeeping and cleaning duties to maintain a clean and welcoming environment
Work Environment and Requirements
  • Fast-paced environment with high volume of guest interactions
  • Ability to work under pressure and meet deadlines
  • Strong attention to detail and organizational skills
  • Excellent communication and interpersonal skills
  • Dependability, reliability, and a strong sense of responsibility
  • Efficient and effective problem-solving skills
Salary and Benefits

The estimated salary for this role is $45,000 - $55,000 per year, depending on experience and qualifications. We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for career advancement.


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