Hotel Night Auditor Professional
2 days ago
We are seeking a highly skilled and experienced Hotel Night Auditor to join our team at Holiday Inn Express & Suites Woodstock South. As a key member of our hospitality staff, you will be responsible for ensuring the smooth operation of our hotel's front desk during night hours.
Key Responsibilities- Investigate complaints and claims from guests in a timely and professional manner
- Register arriving guests and assign rooms efficiently
- Resolve guest complaints and concerns promptly and effectively
- Process group arrivals and departures with accuracy and attention to detail
- Take, cancel, and change room reservations according to hotel policies
- Provide guests with information on hotel facilities and services, as well as local attractions and points of interest
- Exchange foreign currency and assist guests with financial transactions
- Process guests' departures, calculate charges, and receive payments in a fair and transparent manner
- Maintain an accurate inventory of vacancies, reservations, and room assignments
- Follow established emergency and safety procedures to ensure guest safety and security
- Perform various clerical duties, including faxing, filing, and photocopying
- Answer telephone calls and relay messages to colleagues and guests
- Assist guests with special needs and provide exceptional customer service
- Contact guests to deliver requested wake-up calls
- Perform light housekeeping and cleaning duties to maintain a clean and welcoming environment
- Fast-paced environment with high volume of guest interactions
- Ability to work under pressure and meet deadlines
- Strong attention to detail and organizational skills
- Excellent communication and interpersonal skills
- Dependability, reliability, and a strong sense of responsibility
- Efficient and effective problem-solving skills
The estimated salary for this role is $45,000 - $55,000 per year, depending on experience and qualifications. We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for career advancement.
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