Hotel Operations Coordinator

2 weeks ago


Woodstock, Canada Holiday Inn Express & Suites Woodstock South Full time

Job Summary: We are seeking a detail-oriented and customer-focused individual to join our team as a Hotel Operations Coordinator. This role is responsible for ensuring the smooth operation of the front desk and providing exceptional service to our guests.




  • Investigate and resolve guest complaints in a timely and professional manner
  • Process guest arrivals and departures, including room assignments and key management
  • Balance cash and complete balance sheets, cash reports, and related forms
  • Assist with training and supervision of front desk staff
  • Perform light housekeeping and cleaning duties as needed
  • Provide excellent customer service in a fast-paced environment


Requirements:




  • High school diploma or equivalent required
  • Previous experience in a hotel or hospitality environment preferred
  • Excellent communication and problem-solving skills
  • Ability to work a variety of shifts, including nights and weekends
  • Dependability and attention to detail


Working Conditions:




  • Fast-paced environment with frequent guest interactions
  • Ability to work in a team environment with minimal supervision
  • Physical demands include standing for long periods, lifting up to 25 pounds, and bending


Language: English



Duration: Permanent



Hours of Work: 40 hours per week



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