Hotel Operations Coordinator
2 weeks ago
Job Summary: We are seeking a detail-oriented and customer-focused individual to join our team as a Hotel Operations Coordinator. This role is responsible for ensuring the smooth operation of the front desk and providing exceptional service to our guests.
- Investigate and resolve guest complaints in a timely and professional manner
- Process guest arrivals and departures, including room assignments and key management
- Balance cash and complete balance sheets, cash reports, and related forms
- Assist with training and supervision of front desk staff
- Perform light housekeeping and cleaning duties as needed
- Provide excellent customer service in a fast-paced environment
Requirements:
- High school diploma or equivalent required
- Previous experience in a hotel or hospitality environment preferred
- Excellent communication and problem-solving skills
- Ability to work a variety of shifts, including nights and weekends
- Dependability and attention to detail
Working Conditions:
- Fast-paced environment with frequent guest interactions
- Ability to work in a team environment with minimal supervision
- Physical demands include standing for long periods, lifting up to 25 pounds, and bending
Language: English
Duration: Permanent
Hours of Work: 40 hours per week
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