Hotel Night Auditor

3 months ago

Woodstock, Canada Holiday Inn Express & Suites Woodstock South Full time

Education: Secondary (high) school graduation certificate
- Experience: 7 months to less than 1 year
**Work setting**:

- Hospitality industry
**Tasks**:

- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Work under pressure
**Personal suitability**:

- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
- Resourcefulness
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week

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