Hotel Night Auditor

4 weeks ago


Woodstock, Canada Holiday Inn Express & Suites Woodstock South Full time

Job Summary: We are seeking a detail-oriented and organized Hotel Night Auditor to join our team at Holiday Inn Express & Suites Woodstock South. As a key member of our front desk team, you will be responsible for ensuring the smooth operation of our hotel's guest services.

Key Responsibilities:

  • Investigate and resolve guest complaints and claims in a fair and efficient manner.
  • Register arriving guests, assign rooms, and process group arrivals and departures.
  • Process room reservations, cancellations, and changes, as well as provide information on hotel facilities and services.
  • Exchange foreign currency and process guests' departures, calculate charges, and receive payments.
  • Balance cash and complete balance sheets, cash reports, and related forms.
  • Maintain an inventory of vacancies, reservations, and room assignments.
  • Follow emergency and safety procedures, and perform light housekeeping and cleaning duties as needed.
  • Provide exceptional customer service and respond to guest inquiries in a timely and professional manner.

Requirements:

  • Secondary (high) school graduation certificate.
  • 7 months to less than 1 year of experience in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and under pressure.
  • Dependability, efficiency, and a strong work ethic.

Work Environment: Our hotel is a fast-paced and dynamic environment that requires attention to detail and excellent communication skills. As a Hotel Night Auditor, you will be working closely with our front desk team to ensure the smooth operation of our hotel's guest services.


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