Customer Success Advocate

2 weeks ago

Toronto, Ontario, Canada TemboSocial Full time

About TemboSocial:

TemboSocial is a leading employee engagement software company headquartered in Toronto's Junction neighbourhood. As a pioneer in Employee Recognition and Feedback, TemboSocial serves global brands like Royal Bank, BMW, TD Bank, and DTE Energy, reaching over 1,000,000 users daily.

About the Role:

At TemboSocial, we prioritize customer satisfaction. As a Customer Success Specialist, you'll be the primary point of contact for customers, ensuring they derive maximum value from our software solutions. You'll possess excellent task management, interpersonal, writing, and organizational skills.

Responsibilities:

Customer Success

  • First Line of Support - Receive customer inquiries and disseminate information internally to provide quality service.
  • Resources and Training - Deliver new user training and create resources to support customers in using TemboSocial solutions effectively.

Customer Marketing Support

  • Blogs and Social - Maintain our online presence through blog posts and social media channels on LinkedIn and Twitter.
  • Software Releases - Create marketing collateral and emails to inform customers about product updates.
  • Help Content - Ensure accurate and easy-to-understand online Help documentation, with the ability to create video content using tools like Camtasia.

Customer Onboarding

  • New Customers - Support the onboarding of new customers, ensuring proper configuration and training on using solutions and best practices.

Qualifications:

  • Experience in a software company, preferably in customer success or account management.
  • Exceptional client-facing skills, including relationship management and verbal communication.
  • Innovative problem-solving skills.
  • Excitement about working in an entrepreneurial environment.
  • Experience with HubSpot and video editing tools is a plus.

Education:

  • University or College degree.

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