Customer Success Advocate
4 weeks ago
About TemboSocial:
TemboSocial is a leading employee engagement software company headquartered in Toronto's Junction neighbourhood. As a pioneer in Employee Recognition and Feedback, TemboSocial serves global brands like Royal Bank, BMW, TD Bank, and DTE Energy, reaching over 1,000,000 users daily.
About the Role:
At TemboSocial, we prioritize customer satisfaction. As a Customer Success Specialist, you'll be the primary point of contact for customers, ensuring they derive maximum value from our software solutions. You'll possess excellent task management, interpersonal, writing, and organizational skills.
Responsibilities:
Customer Success
- First line of support - Receive customer inquiries and disseminate information internally to provide quality service.
- Resources and training - Deliver new user training to customers and create resources to support frequent use of TemboSocial solutions.
Customer Marketing Support
- Blogs and Social - Maintain our online presence with customers through our Blog and social channels on LinkedIn and Twitter.
- Software releases - Create marketing collateral and emails to inform customers about product updates.
- Help Content - Ensure our online Help documentation is accurate and easy to understand.
Customer Onboarding
- New Customers - Support the onboarding of new customers, ensuring accounts are properly configured and customers are trained on best practices.
Qualifications:
- Experience in a software company, preferably in customer success or account management.
- Exceptional client-facing skills, including relationship management and verbal communication.
- Innovative problem-solving skills.
- Excitement about working in an entrepreneurial environment.
Education:
- University or College degree.
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