Multilingual Order Management Specialist

5 days ago


Oakville, Ontario, Canada Becton Dickinson Full time

As a Bilingual Order Management & Claims Specialist, you will be part of a dynamic team at Becton Dickinson, a global leader in medical technology. Your role will involve working on a project to clear a backlog of customer requests, including order processing, claims, and other related transactions. You will be responsible for reviewing and updating customer requests in Salesforce and performing corresponding actions in JD Edwards (JDE). To succeed in this position, you should have advanced knowledge of JDE, Salesforce, and EDI functionality.

Job Responsibilities
  • Clearing Backlog of Customer Requests: Review and update aged customer care cases in Salesforce, and process orders, credits, rebills, RMAs, and other transactions in JDE.
  • Initiating Product Complaints: Collect information and initiate product complaints in compliance with departmental and regulatory timelines.
  • Customer Communication: Communicate and collaborate with customers via phone and email to identify and resolve concerns.
  • EDI Configuration: Review EDI errors and update configuration to improve touchless transmissions.


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