Service Management Specialist

1 week ago


Oakville, Ontario, Canada Geotab Inc. Full time
Service Management Specialist (Service Delivery)

Basis:

Permanent - Full-time

Area of Interest:

Technical Operations

Location:

Oakville, Ontario

Who we are

Geotab is a global leader in IoT and connected transportation and certified "Great Place to Work." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets.

Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact. Ours is a fast-paced, ever-changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results Geotab is seeking a Service Management Specialist with strong communication, teamwork, and coordination skills that are essential for success in this role.

What you'll do:

The Service Management Specialist is responsible for ensuring the smooth execution and continuous improvement of IT services within the organization. This involves managing Major Incidents, Problems, Changes, and Transitions, as well as delivering comprehensive Service Reporting.

Build and implement Service Management processes that support both agile and waterfall methodologies.

Ensure cross-functional coordination and collaboration among IT Delivery Teams, PMO, and DevOps to enhance service delivery and achieve high productivity and service management quality.

Proactively monitor service level performance, promptly address deviations, and conduct post-implementation reviews (PIRs) to ensure continuous improvement.

Provide leadership and a quality focus to improve service availability and reliability.

Ensure compliance with Geotab's processes and alignment with IT Service Management industry best practices and methodologies, including ITIL.

Establish and maintain management reporting on key IT Service Management processes, including Major Incident, Problem, Change Management, and escalations.

Support Geotab's global strategic initiatives, mission, values, and other assigned duties.

Participate in on-call rotation and maintain flexible work hours to support the needs of the business.

What you'll bring to the role

- 10 - 12 years of required previous experience in IT Management or other IT process-oriented roles.
- Proven track record of implementing ITSM processes, tools, and automation solutions.
- Strong background in ITIL, including Major Incident, Problem, and Change Management.
- Proficiency with ITSM tools like ServiceNow, Jira, or similar platforms.
- Hands-on experience with automation tools (e.g., Ansible, Terraform) and scripting languages (e.g., Python, PowerShell).
- Strong data and analytics skills for creating metrics, dashboards, and actionable insights.
- Exceptional communication and interpersonal skills for effective stakeholder engagement.
- Strong organizational and problem-solving abilities to drive continuous improvement.
- Entrepreneurial mindset with a collaborative and team-oriented approach.

If you got this far, we hope you're feeling excited about this role Even if you don't feel you meet every single requirement, we still encourage you to apply.

Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes.

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