Front Desk Representative
3 weeks ago
We are seeking a highly organized and customer-focused Front Desk Agent to join our team at Alpine Meadows Resort Inc.
Key Responsibilities:- Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
- Reservations and Departures: Process group arrivals and departures, take, cancel and change room reservations as needed.
- Hotel Information: Provide guests with information on hotel facilities and services, as well as points of interest in the area.
- Cash Handling: Process guests' departures, calculate charges and receive payments, balance cash and complete balance sheets and cash reports.
- Inventory and Maintenance: Maintain an inventory of vacancies, reservations and room assignments, and follow emergency and safety procedures.
- Clerical Duties: Perform various clerical tasks, including faxing, filing, and photocopying.
- Customer Service: Provide exceptional customer service, answer telephone calls and relay messages, and respond to guest inquiries.
Requirements:
- 1 to less than 7 months of experience in a similar role.
- Permanent employment.
- English as the primary language of work.
- 37.5 hours of work per week.
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