Family Services Director

1 week ago

London, Ontario, Canada Arbor Memorial Inc Full time

About this role:

As a Family Services Director at Arbor Memorial, you will develop customer relationships to pre-arrange funerals and related cemetery products and services.

You will take pride in knowing your work directly supports families as they arrange for significant milestones ahead. Helping others move forward with confidence is rewarding work that you can feel good about.

You'll be using your skills and expertise to make a positive impact for people in your community.

Key Responsibilities:

  • Working various lead sources, contacting and visiting client families to assess pre-arrangement needs.
  • Communicating the Company's Pre-Need Funeral planning program.
  • Generating lead sources by following-up on all referrals, walk-ins and mail drops, working with at-need families to promote the after-care program.
  • Presenting to community organizations, arranging and hosting seminars and mall shows, notifying agencies and special groups about the pre-need funeral program and reviewing all files.
  • Ensuring all contracts are accurately completed, required signatures are obtained, copies are forwarded to appropriate parties and that files are maintained.
  • Participating in funeral home and cemetery staff and management meetings, communicating regularly with all funeral home and cemetery staff to obtain and provide information on the families served or new lead sources.

About Us:

At Arbor Memorial, your career can mean more. As compassionate partners in each experience of remembrance and celebration, our team is a community focused on families and loved ones. It's rewarding work that directly impacts the lives of others. Our caring approach carries through in the way we treat one another as teammates.

Challenge yourself to grow in new directions and make your unique difference in ways that truly matter – join Arbor Memorial.

We are committed to providing accessible and barrier-free employment practices and encourage all qualified candidates to apply.

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