Field Services Coordinator

1 day ago

Sudbury, Ontario, Canada Commissionaires Canada Full time

We are seeking a highly skilled Field Services Coordinator to join our team at Commissionaires Canada. As a key member of our operations team, you will play a critical role in ensuring the smooth execution of our field services.

Key Responsibilities:

  • Coordinate and assign field employees to fill staffing shortfalls and short-term contracts, adhering to policies and collective agreements.
  • Book off and on employees from the database, ensuring accurate scheduling and timekeeping.
  • Problem-solve situations concerning no call-no-shows, double bookings, and other operational concerns.
  • Process and assign new employees to entry-level field positions.
  • Monitor and support special events, ensuring timely and effective execution.
  • Authorize overtime to cover shifts and maintain optimal staffing levels.
  • Build and maintain schedule templates for respective sections, ensuring accuracy and efficiency.
  • Assist with pay processing, including overtime, reverse overtime, shift approvals, and contract/position errors.
  • Provide guidance and coaching to employees and supervisors, promoting a culture of excellence and teamwork.

Requirements:

  • Advanced verbal and written communication skills, with excellent telephone etiquette and customer service.
  • Self-motivated, able to function with minimum supervision in a fast-paced, high-stress environment.
  • Advanced organizational skills, with strong problem-solving abilities and creative thinking.
  • Strong interpersonal and influencing skills, with previous managerial experience considered an asset.
  • Ability to work under pressure, with experience producing timesheets and schedules.
  • Previous experience in a dispatcher/call center environment, with intermediate-advanced computer skills.
  • Basic understanding of requirements for special security events, including crowd/traffic control, powers of arrest, Smart Serve, and Liquor laws.
  • Reliability security clearance, with the ability to obtain if not already held.

What We Offer:

  • A comprehensive benefits package, including employer-paid professional development.
  • A generous paid time off, holidays, and sick days policy.
  • Retirement plans with company matching of employee contributions.
  • Employee discount programs, social outings, and holiday gatherings.

How to Apply:

If you are a motivated and detail-oriented individual with a passion for delivering exceptional results, we encourage you to submit your resume and cover letter to [insert contact information].

We thank all applicants for their interest; however, only those candidates meeting the specified requirements will be considered for this position.

Commissionaires values the diversity of our workforce and respects its employees as individuals, regardless of race, nationality, religion, sexual orientation, gender, and age.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, and Commissionaires' Policies on Accommodation, a request for accommodation will be accepted as part of Commissionaires' hiring process.

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