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Collections Expert

2 months ago

Richmond Hill, Ontario, Canada OpenText Full time
{"title": "Collections Specialist Role at OpenText", "description": "

At OpenText, we're seeking a skilled Collections Specialist to join our team. As a key member of our Cash Collections function, you'll play a critical role in achieving collections targets and delivering exceptional customer experiences.

As a Collections Specialist, you'll leverage your extensive experience in global collections to ensure timely collection of accounts, maintain accurate customer information, and effectively resolve collections disputes. You'll also stay up-to-date with changes in collection practices and processes to ensure compliance and efficiency.

Key responsibilities include:

  • Ensuring timely collection of accounts within your portfolio
  • Effectively resolving collections disputes within your portfolio
  • Staying updated with changes in collection practices and processes
  • Accurately assessing the collectability of disputed items
  • Supporting collections activities in other portfolios as needed

Requirements include:

  • Enrolment in an accredited Credit and Collections program or equivalent work experience
  • Minimum 3 years of collections experience, preferably in global B2B environments
  • Strong customer service mindset with a focus on resolving issues correctly the first time
  • Excellent written and verbal communication and negotiation skills
  • Strong organizational and time management skills
  • Proficiency in SAP and Microsoft Office Excel

At OpenText, we're committed to building an inclusive work environment where everyone feels valued and respected. If you're a motivated and results-driven individual with a passion for collections, we encourage you to apply for this exciting opportunity.

"}