Insurance Business Solutions Expert

4 days ago


Richmond Hill, Ontario, Canada Mediafy for CAA Club Group Full time

We are seeking a highly skilled Insurance Support Associate to join our team at Mediafy for CAA Club Group. This is a remote position, with multiple openings available.

About Us

Our company values performance-driven and rewarding work environments, where Associates can grow their careers and develop professionally. We recognize achievements and outstanding results, and strive to provide the ultimate customer experience.

Job Description

We are looking for an Insurance Support Associate who will support the Insurance Sales team by answering inbound calls from our CAA Insurance policy holders regarding general service inquiries around billing options and payments. You will also send outbound correspondence to CAA Insurance policy holders, providing technical support for CAA Connect and CAA MyPace. Additionally, you will assist with the collection of data for departmental reporting, offer support for ongoing departmental projects and initiatives, and meet Key Performance Indicators (KPI's) including first call resolution, average call handle times and various other customer service metrics to ensure top quality service is being provided.

Requirements
  • Post-Secondary education completed, University preferred
  • 1-3 years of exceptional customer service experience
  • Previous experience in a call centre environment
  • Desire to pursue Other Than Life (OTL) license and/or Chartered Insurance Professional (CIP) designation
  • Strong teamwork and analytical skills
  • Excellent communication skills, both verbal and written
What's In It For You

This full-time permanent role offers a competitive salary of approximately $60,000 per year, plus annual bonuses and merit increases. You will also receive 3 weeks' vacation, flexible benefit plan, defined contribution pension, and complimentary CAA Membership. We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).



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