Healthcare Communications Specialist

1 day ago

Barrie, Ontario, Canada Royal Victoria Regional Health Centre Full time
{"title": "Healthcare Communications Specialist", "content": "Job Summary

We are seeking a skilled Healthcare Communications Specialist to join our team at the Royal Victoria Regional Health Centre. As a key member of our communications team, you will play a vital role in ensuring seamless communication between patients, families, and healthcare providers.

Key Responsibilities
  • Receive and process incoming calls, prioritizing and responding to critical alarms and emergencies.
  • Provide exceptional customer service, utilizing clear and concise verbal communications to answer and direct telephone calls.
  • Work collaboratively with healthcare teams to resolve issues and provide support.
  • Stay up-to-date with medical terminology and healthcare policies to provide accurate information and support.
Requirements
  • Secondary School Graduation required.
  • Post-secondary diploma in a relevant discipline, such as Office Administration – Health Services, preferred.
  • Medical Terminology course required or willingness to complete within one year of hire date.
  • 3 years of office experience, preferably in a healthcare setting, is an asset.
  • Previous call centre experience, including on a Cisco Unified Attendant Console and Hill-Rom notification system, is an asset.
  • Excellent computer skills, including MS Outlook, Office, Excel, and SharePoint, and ability to work comfortably in a computerized environment.
What We Offer

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.

", "lang_code": "en-US"}

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