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Healthcare Communications Specialist
2 months ago
At Royal Victoria Regional Health Centre, we are seeking a skilled Communications Clerk to join our team. As a Communications Clerk, you will play a vital role in the activation of life-saving processes within our health centre, including protocols for acute stroke, Code STEMI, and Code Blue/Pink.
Key Responsibilities:
- Receive and process incoming calls, transferring or resolving as requested
- Monitor and respond to critical alarms and operate communications systems
- Perform clerical duties, including morgue flow management
- Provide after-hours support to the Infrastructure Technology Services department and regional hospital partners
Requirements:
- Secondary School Graduation required
- Post-secondary diploma in a relevant discipline required; Office Administration – Health Services preferred
- Medical Terminology course required or willingness to complete within one year of hire date
- 3 years office experience, preferably in a healthcare setting is an asset
- Previous call centre experience, including on a Cisco Unified Attendant Console and Hill-Rom notification system is an asset
- Previous customer service experience in a fast-paced environment required
Competencies:
- Proficient computer skills, including MS Outlook, Office, Excel, and SharePoint, and Meditech Expanse
- Prioritizes and multitasks effectively in a fast-paced environment
- Utilizes excellent customer service skills and remains calm and composed while answering and directing telephone calls
- Demonstrates sound judgment and good problem-solving skills in prioritizing and handling calls and alarms
- Functions within Health and Safety guidelines to provide a safe and supportive environment for patients and families
What We Offer:
As a Communications Clerk at Royal Victoria Regional Health Centre, you will have the opportunity to work in a dynamic and fast-paced environment, providing critical support to our patients and staff. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
