Healthcare Communications Specialist

4 weeks ago


Barrie, Ontario, Canada Royal Victoria Regional Health Centre Full time
Job Title: Communications Clerk

At Royal Victoria Regional Health Centre, we are seeking a highly skilled and detail-oriented Communications Clerk to join our team. As a key member of our healthcare team, you will play a vital role in ensuring the smooth operation of our communication systems and providing exceptional customer service to patients, families, and healthcare staff.

Key Responsibilities:
  • Receive and process incoming calls, transferring or resolving as requested
  • Monitor and respond to critical alarms and operate communication systems
  • Provide clerical support, including data entry and morgue flow management
  • Collaborate with healthcare staff to ensure seamless communication and patient care
  • Participate in ongoing education and training to enhance communication skills and knowledge
Requirements:
  • Secondary School Graduation required
  • Post-secondary diploma in a relevant discipline, such as Office Administration – Health Services, preferred
  • Medical Terminology course required or willingness to complete within one year of hire date
  • 3 years of office experience, preferably in a healthcare setting, an asset
  • Previous call centre experience, including on a Cisco Unified Attendant Console and Hill-Rom notification system, an asset
  • Excellent customer service skills and ability to work in a fast-paced environment
Competencies:
  • Proficient computer skills, including MS Outlook, Office, Excel, and SharePoint, and ability to work comfortably in a computerized environment
  • Prioritizes and multitasks effectively in a fast-paced environment with a high tolerance for task disruption
  • Utilizes excellent customer service skills, remaining calm and composed while utilizing clear and concise verbal communications
  • Demonstrates sound judgment and good problem-solving skills in prioritizing and handling of calls and alarms

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join our team at Royal Victoria Regional Health Centre.



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