Field Operations Manager

4 weeks ago


Calgary, Alberta, Canada Brandt Full time
Job Title: Field Operations Manager

Brandt is seeking a Field Operations Manager to lead our service operations in the Southern Alberta region. As a key member of our team, you will be responsible for executing our customer support business plan and strategies to drive profitability in our service departments.

Key Responsibilities:
  • Develop and implement plans to improve performance in each department
  • Review and follow up on branch visit report cards to ensure clear lines of sight on action items
  • Collaborate with Division and Regional CSA managers to provide consistent support for our stores
  • Ensure dealer audit criteria are met at the stores
  • Understand and support 5S and Lean principles as we roll them out to new stores
Requirements:
  • Knowledge of heavy machinery dealer business practices
  • Understanding of Customer Support Process specifically service operations
  • Skill in interpersonal communications, negotiation, and conflict resolution
  • Knowledge of products, customers, markets, and competitors
  • Financial acumen with a focus on branch GL's

We are looking for a motivated and experienced professional to join our team. If you have a strong background in service operations and customer support, we encourage you to apply.



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