IT Operations Specialist

1 month ago


Calgary, Alberta, Canada Field Law Full time
Job Title: IT Operations Specialist

We are seeking an experienced IT Operations Specialist to join our team at Field Law. As a key member of our IT team, you will be responsible for ensuring the seamless delivery of IT services across our organization.

Key Responsibilities:
  • Design and implement IT enhancements and support services
  • Provide expert guidance and support to ensure the delivery of IT services
  • Act as a liaison between the team and external vendors and support teams
  • Develop and maintain knowledge-based articles and provide recommendations for improvements
  • Investigate and resolve complex incidents, identifying and addressing root causes to prevent future occurrences
  • Ensure the smooth operation of backup and network systems, guaranteeing data integrity and availability
  • Develop and mentor junior team members, fostering a culture of growth, learning, and continuous improvement
Qualifications and Skills:
  • Related post-secondary degree or diploma in Computer Science, Information Technology, Engineering, or Mathematics
  • ITIL certification is considered an asset
  • Strong understanding of networking fundamentals, Microsoft 365 capabilities, InTune management, identity and access management principles, and backup and recovery strategies
  • Strong analytical skills to understand, document, and communicate complex processes
  • Ability to work in a highly collaborative, transparent, and team-focused environment
Working Conditions:
  • Normal weekday office hours
  • Hybrid working environment (4 days minimum in the office)
  • Ability to work in a fast-paced and dynamic work environment
  • Ability to be on call for one out of every 7 weeks

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