Salesforce Administrator

2 months ago

Ottawa, Ontario, Canada Recollective Full time
About the Role

We are seeking a highly skilled Salesforce Administrator to join our team at Recollective. As a key member of our organization, you will be responsible for managing our CRM system, ensuring its smooth operation, and implementing process improvements.

Key Responsibilities
  • Manage the day-to-day configuration, support, maintenance, and improvement of our CRM platform.
  • Serve as a systems administrator for the Salesforce environment.
  • Handle all basic to intermediate administrative functions, including user account maintenance, permissions, public groups, sharing rules, reports, and dashboards.
  • Build and optimize flows, page layouts, apps, actions, custom settings, validation rules, and other tasks.
  • Troubleshoot system issues and outages as required.
  • Implement processes, automations, and other new or enhanced features when necessary.
  • Perform regular audits of Production/Sandbox environments.
  • Identify and evaluate Salesforce efficiency, helping to outline potential opportunities to streamline and improve processes.
  • Review, test, and plan Salesforce regular release and packaged app updates.
  • Identify unused or underutilized platform features.
  • Communicate any platform changes to end users and management.
  • Technical documentation.
  • Work with integrated applications, including AWS Connect, Adobe Sign, Conga, Celigo, NetSuite, LinkSquares, Gong, Outreach, and Mailchimp.
Requirements
  • University degree/diploma in a technical subject.
  • Minimum 2 to 3 years of experience as a Certified Salesforce Administrator.
  • Experience implementing Salesforce configuration changes, including custom objects and fields, page layouts, roles and permissions, record types, dynamic layouts, apps, actions, approval processes, flows, custom settings, mobile administration.
  • Strong understanding of Salesforce.com best practices and functionality.
  • Sales Cloud and Service Cloud experience.
  • Strong data management abilities.
  • Previous experience working in a fast-paced and high-growth environment.
  • A proactive attitude to platform enhancements.
  • Excellent relationship-building, communication skills, and ability to liaise with stakeholders at all levels.
Preferred Qualifications
  • Developer experience, including APEX.
  • Experience integrating apps and third-party services into complex Salesforce environments.
  • Experience in analyzing requirements, writing functional specifications, conducting tests, and interacting with business users.
  • Experience working with Salesforce Billing and CPQ modules.
  • The ability to identify and gather requirements, translating them into scalable solutions with a focus on exceptional user experience and best practices.
About Recollective

We are a fast-growing tech company located in Ottawa, Canada. We are committed to protecting our job applicant's personal information and ensuring equal opportunities for all applicants.

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