Youth Support Centre Program Leader
5 days ago
Position Overview
The Youth Empowerment and Support Services (YESS) is on the lookout for a dedicated Full-Time Program Supervisor to oversee operations at the Youth Support Centre (YSC).
About Us
YESS is a non-profit organization committed to assisting youth who are navigating challenging circumstances. Our Youth Support Centre in Edmonton offers immediate and accessible 24/7 sleep support along with personalized wrap-around services for young individuals.
We collaborate within a comprehensive care network aimed at preventing youth homelessness by equipping young people with essential resources to stabilize their housing, enhance their well-being, develop life skills, engage with the community, and prevent re-entry into homelessness.
Key Responsibilities
The Program Supervisor will take on a leadership role for the YSC team, which includes Team Leads, Youth Workers, and Intake Staff. Responsibilities include:
- Overseeing a diverse team, fostering effectiveness through clear communication, adequate resources, performance evaluations, training, and ongoing guidance.
- Involvement in the recruitment, selection, and onboarding of new staff members.
- Maintaining comprehensive client records, including assessments, treatment plans, and progress documentation.
- Ensuring a safe and supportive environment that adheres to Trauma-Informed Care principles.
- Providing support and constructive feedback regarding staff documentation, monthly reports, and critical incident documentation.
- Ensuring compliance with the Freedom of Information and Privacy Act regarding information access and disclosure.
- Guaranteeing that staff are adequately trained in safety protocols, conducting regular building inspections, and facilitating monthly fire drills in accordance with agency policies.
- Offering support and consultation to the scheduling and after-hours On-Call team as needed.
Qualifications
The ideal candidate will possess:
- Strong leadership and team management capabilities.
- Excellent interpersonal, written, and verbal communication skills.
- Exceptional organizational skills and attention to detail.
- A proven ability to foster positive relationships.
- Capacity to work independently with minimal supervision.
- Creative problem-solving abilities.
- Flexibility and adaptability in ambiguous situations.
- Proven skills in providing support through a trauma-informed lens.
Applicants should be equipped to create a safe, clean, and secure environment for youth, with a harm reduction approach and the ability to conduct safety planning and intervention for suicidal ideation. Building community support connections is also essential.
What You Bring
- A Certificate, Degree, or Diploma in Child & Youth Care or a related Human Services field.
- A minimum of 5+ years of direct experience working with high-risk and at-risk youth.
- A minimum of 3-5 years of experience in a leadership role within a high-risk demographic in a shelter environment.
- 1-2 years of experience in strategic planning.
- 1-3 years of experience in training, supporting, and coaching staff.
- Proficiency in MS Office (Excel, Outlook, Word) and ETO.
- Understanding of the values and practices of Aboriginal and diverse cultural groups.
- CYCAA Child and Youth Care certification is an asset.
Prerequisites
- Training in first aid and mental health first aid.
- Non-violent crisis intervention training.
- Training in suicide intervention and harm reduction.
- Trauma-Informed Care training.
- Person-Centered Planning training.
- Clear police clearance and Child and Youth Intervention checks, both obtained recently.
- Valid class 5 driver's license and driver's abstract.
- Proof of vehicle insurance with a minimum of $1 million third-party liability.
YESS is committed to fostering an inclusive and safe work environment for individuals from all backgrounds.
We appreciate the interest of all applicants; however, only those selected for further consideration will be contacted.
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