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Youth Support Program Lead

2 months ago

Edmonton, Alberta, Canada Youth Empowerment & Support Services Full time
About the Role

We are seeking a highly skilled and experienced Program Supervisor to join our team at Youth Empowerment & Support Services. As a Program Supervisor, you will play a critical role in leading our team of staff and ensuring that our youth receive the highest level of support and care.

Key Responsibilities
  • Leadership and Team Management
    • Supervise a diverse team of staff, promoting team effectiveness through excellent communication strategies, adequate resources, performance reviews, education, and ongoing supervision.
    • Participate in the recruitment, selection, and orientation of new team members.
  • Client Support and Services
    • Maintain client records, including client assessments, treatment plans, and progress notes.
    • Maintain a safe, supportive, and trauma-informed environment within the Centre.
    • Provide support and feedback to staff on required documentation, monthly summaries, and critical incident reports.
  • Operational Management
    • Ensure that access to and disclosure of information and records are in accordance with the Freedom of Information and Privacy Act.
    • Ensure staff is adequately trained in safety practices, building inspections, supervision, etc., and regular building checks and monthly fire drills are conducted as per Agency policy.
  • Collaboration and Communication
    • Provide support and consultation as required to the scheduling and after-hours On-Call team.
    • Communicate and collaborate with other YESS staff to ensure seamless service delivery.
Requirements
  • Education and Experience
    • A Certificate, Degree, or Diploma in Child & Youth Care or related Human Services field.
    • A minimum of 5+ years of experience working directly with high-risk and at-risk youth.
    • A minimum of 3-5 years of experience leading a team within a high-risk or at-risk demographic in a shelter setting and supervising staff.
  • Skills and Qualifications
    • Strong leadership and people management skills.
    • Excellent interpersonal, written, and verbal communication skills.
    • Be organized and highly detail-oriented.
    • Proven ability to build good relationships.
    • Ability to work with minimal supervision.
    • Creative problem-solving skills.
    • Ability to deal with ambiguity and be flexible.
    • Proven skills to support through a trauma-informed scope.
  • Prerequisites
    • Training in first aid, and mental health first aid.
    • Non-violent crisis intervention.
    • Training in suicide intervention and harm reduction.
    • Trauma-Informed Care Training.
    • Person-Centered Planning Training.
    • Clear police clearance (CRIM) and a Child and Youth Intervention (CYIM) checks, both obtained within the last six months.
    • Valid class 5 driver's license and driver's abstract.
    • Proof of vehicle insurance (at least $1 million third-party liability).
About Us

Youth Empowerment & Support Services is a not-for-profit agency working with youth facing difficult realities. We are committed to providing a safe, supportive, and inclusive environment for our youth and staff.