Customer Service Representative
4 weeks ago
Job Summary
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at EMCO Corporation.
Key Responsibilities
- Provide exceptional customer service and support to customers via telephone, email, and in-person at our counter sales location.
- Assist customers with purchasing material at the counter and answer phone calls and emails in a timely and efficient manner.
- Enter, pick, and pack sales orders accurately and efficiently.
- Manage orders, including sourcing products and following up on backorders.
- Research products for customers and provide recommendations on our assortment of products.
- Provide pricing, quotes, and stock checks to customers.
- Drive sales growth through ownership of counter merchandising, product promotion, and generating sales leads.
- Work to ensure our inventory reflects the needs and wants of our customers and communicate when stock levels are low.
- Process returns and warranty claims for customers, ensuring all paperwork is in compliance with procedures.
- Navigate and find solutions for customer concerns and complaints, including resolving issues related to customer orders in accordance with policies and procedures.
- Perform warehouse duties, including unloading freight trucks, receiving and putting away inventory, and replenishing small bin picks.
- Maintain a clean and orderly warehouse and counter area.
- Perform other tasks as requested by the Profit Centre Manager.
Qualifications
- A minimum of 1 year of experience in customer service or counter sales.
- Exceptional customer service and verbal communication skills.
- Excellent relationship-building skills with customers, vendors, and teammates.
- Proficient in Microsoft Office software to communicate via email, analyze customer data, and update customer contact files.
- Ability to learn and operate the applicable software system used to process orders.
- Experience working in a fast-paced environment while handling multiple tasks.
- Intermediate math skills with a strong attention to detail.
- Ability to learn how to operate material handling equipment, including Lift Trucks.
- Possess a strong work ethic and a high standard of integrity.
- Ability to work well independently and in a team setting.
Additional Information
EMCO Corporation is one of Canada's largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry.
We offer great mentors and on-the-job training, growth potential with competitive salary, benefits, and profit sharing, a career with a solid and stable company with strong core values, participation in our pension plan with employer contributions, and work-life balance and flex time.
EMCO is an equal opportunity employer and is committed to maintaining a discrimination-free workplace where all employees can contribute to their fullest potential. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.
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