Customer Service Ambassador
1 week ago
About Us
Challenger Motor Freight Inc. is a dynamic logistics company dedicated to providing exceptional customer service.
Estimated Salary Range: $45,000 - $65,000 per year
Job SummaryWe are seeking an experienced Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for ensuring our customers have the information they need regarding their shipments.
Key Responsibilities:
- Enhance customer relationships by providing world-class customer service to clients
- Inform customers of other services available through Fastfrate or related businesses
- Respond to customer inquiries regarding the status of their shipment, such as bills of lading, proof of delivery, pick-ups, delayed or lost shipments, etc.
- Maintain accurate manual and computer records of customer shipments
- Anticipate and facilitate resolution to problems
- Trace shipments as required
- Coordinate special project PO pick and pack between the customer and the dock
- Manage the special project orders from time of execution through to final delivery
- Main point of contact for special project accounts
- Liaise with branch or other personnel regarding damaged/refused freight, packing slip details, contact information, POs, etc.
- Prepare and update reports for supervisor and sales representatives as required, such as sales, on-time carrier and manifest reports
- Perform other duties as required
Requirements
- Minimum 2 years customer service or logistics experience in the transportation industry
- Excellent interpersonal and communication skills
- Good problem resolution skills
- Good computer literacy, including MS Office
- Ability to work effectively in a team environment
- Ability to organize, schedule, and follow instructions
- Ability to work effectively under pressure to meet deadlines
- Knowledge of the transportation industry mandatory
- Bilingual: English/French
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