Retail Operations Manager

3 weeks ago


Windsor, Ontario, Canada Hotel Chocolat Group plc Full time

Company Overview

Hotel Chocolat Group plc, a leading premium chocolate brand in the UK, seeks an experienced Store Manager to lead its retail team and drive sales growth.

Job Summary

The successful candidate will have a passion for delivering exceptional customer experiences and leading high-performing teams. With a strong focus on operational excellence, they will be responsible for driving store sales and profit growth, while ensuring seamless customer service delivery.

Key Responsibilities

  • Leadership and Team Management: Provide inspirational leadership to the retail team, focusing on individual performance development, coaching, and communication of Hotel Chocolat's vision and values.
  • Sales and Profit Growth: Drive store sales and profit growth by implementing effective commercial strategies, promoting products, and maximising promotional opportunities.
  • Operational Excellence: Ensure efficient store operations, maintain high standards of presentation, and manage inventory effectively.

Requirements and Qualifications

  • Experience in a fast-paced retail environment, preferably in a luxury brand or similar sector.
  • Natural leadership skills, with a proven track record of motivating and developing high-performing teams.
  • A genuine passion for chocolate, hospitality, and delivering exceptional customer experiences.

Benefits and Incentives

  • Competitive salary range £40,000 - £50,000 per annum, dependent on experience.
  • Incentivised bonus structure based on store performance.
  • Flexible working arrangements to accommodate work-life balance.


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