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Client Liaison

2 months ago

London, Ontario, Canada Marsh Full time

About the Role:

Marsh is seeking a skilled professional to fill the position of Client Liaison. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients.

Key Responsibilities:

  • Client Communication: Serve as the primary point of contact for day-to-day communication with clients, ensuring timely and effective resolution of their needs.
  • Client Research: Conduct in-depth research on client businesses, industries, and market trends to develop a deep understanding of their needs and goals.
  • Account Management: Manage client accounts, including billing, calendar management, and liaison between internal teams and clients.
  • Problem-Solving: Identify and resolve client concerns and issues in a timely and professional manner, escalating complex problems to senior colleagues as needed.
  • Relationship Building: Develop and maintain strong relationships with clients, colleagues, and other stakeholders to drive business growth and client satisfaction.
  • Market Knowledge: Stay up-to-date on market trends, competitor activity, and industry developments to provide valuable insights to clients and internal teams.

Requirements:

  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with clients, colleagues, and other stakeholders.
  • Analytical Skills: Strong analytical skills, with the ability to collect and analyze data to inform client relationships and business decisions.
  • Business Acumen: Strong business acumen, with a deep understanding of the insurance industry and market trends.
  • Technical Skills: Proficiency in Microsoft Office, including Excel, Word, and PowerPoint, as well as experience with CRM software.

About Marsh:

Marsh is a leading professional services firm in the areas of risk, strategy, and people. With over 85,000 colleagues in 130 countries, we help clients navigate complex environments through our four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. We are committed to embracing a diverse, inclusive, and flexible work environment, and we aim to attract and retain the best talent from diverse backgrounds.