Customer Service Manager

2 months ago


London, Ontario, Canada beBee Professionals Full time

We are seeking a highly skilled Client Relations Liaison to join our team at beBee Professionals. The successful candidate will be responsible for managing client relationships, providing exceptional customer service, and ensuring customer satisfaction.

The ideal candidate will have excellent communication and interpersonal skills, as well as a strong background in customer service. They should also have a good understanding of customer relationship management (CRM) systems and be able to work independently and as part of a team.

Key Responsibilities:

  • Manage client relationships and provide customer service
  • Ensure customer satisfaction by responding to inquiries and resolving customer issues
  • Develop and maintain relationships with clients
  • Monitor customer feedback and provide feedback to management
  • Utilize CRM systems to track customer interactions
  • Assist with the development of customer service policies and procedures

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or related field
  • At least 2 years of customer service experience
  • Excellent communication and interpersonal skills
  • Strong customer service background
  • Good understanding of customer relationship management (CRM) systems
  • Ability to work independently and as part of a team

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