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Estate Management Team Lead

2 months ago

Peterborough, Ontario, Canada Encore Estate Management Full time

{"h1": "Estate Manager Team Leader - Encore Estate Management", "p": "As a pivotal member of our team, you will be responsible for coordinating resources to effectively manage a portfolio of residential estates and deliver outstanding service to our customers. Your key responsibilities will include controlling financial aspects, implementing maintenance programs, communicating with stakeholders, and managing and supporting the team.", "ul": [{"li": "Monitor and achieve Key Performance Indicator targets for the entire team's portfolio."}, {"li": "Maintain an up-to-date Plan of Action, ensuring all items are actioned and tracked to resolution."}, {"li": "Report to the General Manager and Encore Directors on a regular basis, covering all matters relating to each estate."}, {"li": "Prepare, review, and implement annual budgets for each estate, ensuring the budget is approved and demands are issued on time."}, {"li": "Generate purchase orders and authorize payment of all invoices for works associated with the service charge for each estate."}, {"li": "Undertake regular income and expenditure reviews of expenditure versus budget to ensure the financial health of each estate. Identify any financial issues and implement corrective measures where required."}, {"li": "Conduct regular planned site visits to ensure standards are upheld. File Inspection Reports appropriately and ensure any actions are successfully addressed."}, {"li": "Ensure that health and safety legislation, policies, and recommendations are adhered to at all times. Ensure appropriate Health and Safety reports are maintained and actioned appropriately for each estate."}, {"li": "Ensure each estate has an effective major works program and necessary Reserve Fund to comply with the lease and maintain the condition of the estate. Review annually and successfully manage the major works program in conjunction with the Building Surveyor."}, {"li": "Resolve any problems or complaints from residents, tenants, and lessees effectively and diplomatically."}, {"li": "Manage the recruitment process of new Estate Managers in conjunction with the Directors."}, {"li": "Manage employee problems, concerns, sickness, and holiday requests, reporting issues to the Operations Director/HR as appropriate."}, {"li": "Help the team prepare for their IRPM exams with support and expert advice."}, {"li": "Ensure the Estate Managers are delivering effectively on the key areas of estate management, including planned maintenance programs, 10 Year Maintenance Plans, insurance, annual service charge budgets, and year-end accounts."}, {"li": "Lead the Encore team with the set-up and integration of new estates."}], "h2": "What You'll Bring", "ul": [{"li": "Degree preferable. A good standard of education is essential."}, {"li": "Other property qualifications (e.g., RICS) are desirable."}, {"li": "8 years+ relevant management experience. While a background in estate management is desirable, your experience could be in surveying or property management."}, {"li": "Strong experience of budget management, financial control, and delivering cost-efficiency."}, {"li": "Knowledge of relevant legislation (e.g., Landlord and Tenant Act, RICS Code, etc.)."}, {"li": "Detailed working knowledge of building management, systems maintenance, and repair projects."}, {"li": "Customer relationship management."}], "h2": "What We Offer", "ul": [{"li": "23 days annual leave + bank holidays + your birthday off each year (or closest working day).", "li": "Long service holiday award.", "li": "SmartHealth online health service available for you and immediate family."}]