Estate Management Team Leader

2 days ago

Peterborough, Ontario, Canada Encore Estate Management Full time
Estate Manager Team Leader

As an Estate Manager Team Leader at Encore Estate Management, you will play a pivotal role in co-ordinating resources to effectively manage a portfolio of residential estates and deliver outstanding service to our customers.

Key Responsibilities
  • Monitor and achieve Key Performance Indicator targets for the entire team's portfolio, ensuring timely completion of tasks and projects.
  • Maintain an up-to-date Plan of Action, ensuring all items are actioned and tracked to resolution, and providing regular updates to stakeholders.
  • Report to the General Manager and Encore Directors on a regular basis, covering all matters relating to each estate, and providing recommendations for improvement.
  • Prepare, review, and implement annual budgets for each estate, ensuring the budget is approved and demands are issued on time, and managing financial resources effectively.
  • Generate purchase orders and authorise payment of all invoices for works associated with the service charge for each estate, ensuring timely payment and compliance with financial procedures.
  • Undertake regular income & expenditure reviews (monthly/quarterly) of expenditure versus budget to ensure the financial health of each estate, and identify any financial issues (eg. arrears, cash-flow) and implement corrective measures where required.
  • Conduct regular planned site visits (per agreed schedule) to ensure standards are upheld, and file Inspection Reports appropriately, ensuring any actions are successfully addressed.
  • Ensure that health & safety legislation, policies, and recommendations are adhered to at all times, and maintain appropriate Health & Safety reports for each estate.
  • Ensure each estate has an effective major works programme (and necessary Reserve Fund) to comply with the lease and maintain the condition of the estate, and review annually and successfully manage the major works programme (in conjunction with Building Surveyor).
  • Resolve any problems/complaints from residents, tenants, and lessees effectively and diplomatically, and provide excellent customer service.
  • Manage the recruitment process (interview & selection) of new Estate Managers (in conjunction with the Directors), and ensure a smooth onboarding process.
  • Manage employee problems, concerns, sickness, and holiday requests, reporting issues to the Operations Director/HR as appropriate, and provide support and guidance to team members.
  • Help the team prepare for their IRPM exams with support and expert advice, and ensure the team is equipped with the necessary skills and knowledge to excel in their roles.
  • Ensure the Estate Managers are delivering effectively on the key areas of estate management, including planned maintenance programmes, 10 Year Maintenance Plans, insurance, annual service charge budgets, and year-end accounts.
  • Lead the Encore team with the set-up and integration of new estates, and ensure a seamless transition for residents and stakeholders.
Requirements
  • Degree preferable. A good standard of education is essential.
  • Other property qualifications (eg. RICS) are desirable.
  • 8 years+ relevant management experience. While a background in estate management is desirable, your experience could be in surveying or property management.
  • Strong experience of budget management, financial control, and delivering cost-efficiency.
  • Knowledge of relevant legislation (eg. Landlord & Tenant Act, RICS Code etc).
  • Detailed working knowledge of building management, systems maintenance, and repair projects.
  • Customer relationship management.
What We Offer
  • 23 days annual leave + bank holidays + your birthday off each year (or closest working day).
  • Long service holiday award.
  • SmartHealth online health service available for you and immediate family.

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