Business Development Representative
2 weeks ago
Company Overview
The National Bank of Canada is a leading financial institution with a strong presence in Quebec and across Canada. Our mission is to provide exceptional banking services to individuals, businesses, and institutions, while fostering a positive impact on people's lives.
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Client Support Specialist. As a key member of our client contact centre, you will play a critical role in delivering exceptional customer experiences and supporting the growth of our business clients.
Job Description
- Analyze and understand business clients' needs and advise them on the best solution and/or digital products;
- Provide timely and effective support to clients with their banking transactions and credit needs;
- Collaborate with cross-functional teams to resolve client issues and improve overall client satisfaction;
- Maintain accurate records and follow up with clients to ensure resolution of outstanding matters;
- Stay up-to-date with industry trends and regulatory requirements to maintain expertise and deliver best-in-class service.
Salary and Benefits
The successful candidate can expect a competitive salary ranging from $26.58/hour, plus a comprehensive benefits package that includes health and wellness programs, flexible group insurance, generous pension plan, employee share ownership plan, employee and family assistance program, preferential banking services, opportunities for community involvement, telemedicine service, and virtual sleep clinic.
Required Skills and Qualifications
- Prior experience in customer-facing roles or sales environments;
- Excellent communication and problem-solving skills;
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