Client Service Manager

2 weeks ago

Victoria, British Columbia, Canada Gallagher Full time

About the Role

The Client Service Manager is a key position at Gallagher, responsible for delivering exceptional service to internal and external clients. This involves managing a group of accounts, varying in size and complexity, to ensure high-quality and efficient service delivery.

Key Responsibilities

  • Successfully manage an assigned group of accounts to achieve business outcomes such as client retention, satisfaction, and operating/margin targets.
  • Build and solidify relationships with existing clients by providing exceptional ongoing care and support.
  • In partnership with the Production team, take a leadership role in the renewal process to ensure the best possible solution is delivered to the client in a high-quality and timely manner.
  • Secure existing business and drive the sale of additional services and lines of coverage.
  • Cultivate relationships with the buyer in the client organization and day-to-day client representatives and buyers.
  • Support one or more Producers and/or Account Executives and be the first line of contact when the Producer or Account Executive is not available.
  • Coordinate appropriate resources to address the client's risk management needs.

About You

To be successful in this role, you will need:

  • A Level II License, with additional designations and certifications such as CAIB, CIP, etc. being beneficial but not mandatory.
  • Previous insurance knowledge and experience managing client relationships.
  • Proficiency in Microsoft Office and the ability to use technology as a tool to enhance productivity and quality of work.
  • Strong written and verbal communication skills in English.
  • A proven track record of balancing multiple and sometimes competing priorities.
  • The ability to work in a self-directed manner while also being successful at working collaboratively.

What We Offer

In addition to a competitive salary, Gallagher offers a wide range of benefits, including flexible medical and dental coverage, life insurance options, retirement savings, and employee stock purchase plan. We also offer educational expense reimbursement, employee assistance programs, discounted gym membership, and opportunities for flexible work arrangements.

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