Sephora Client Services Manager

4 weeks ago


Victoria, British Columbia, Canada Sephora Full time
About the Role

We are seeking a highly motivated and experienced Client Services Lead to join our team at Sephora. As a key member of our sales floor team, you will be responsible for ensuring that all members of the team execute Sephora's selling model and provide outstanding client service.

Key Responsibilities
  • Ensure all Beauty Advisors properly execute Sephora's selling model
  • Be aware of the store's sales performance and opportunities, ensuring that the department-specific team member is aligned with goals
  • Support the Operations team by ensuring that all merchandising concepts and visuals on the sales floor are within company standard
  • Regularly act as the Manager on Duty within the store, engaging with cast and clients on-stage whenever possible
  • Demonstrate a strong understanding of the store's sales performance and business opportunities, ensuring proper zoning on stage to support client needs
  • Adjust staffing levels as needed to meet client expectations
Requirements
  • One to three years' experience in a similar role at a similar volume store or equivalent internal experience
  • Proven ability to influence peers and provide feedback
  • Strong client service skills
  • Effective time management and problem-solving skills
About Sephora

Sephora is a leading beauty retailer that offers a wide range of products and services to its customers. We are committed to providing an exceptional shopping experience and are seeking talented individuals who share our passion for beauty and customer service.

What We Offer
  • Comprehensive medical and dental benefits
  • Paid vacation and competitive bonus structure
  • Comprehensive training program to help you build a personalized career plan
  • Opportunities for career growth and advancement
Compensation and Benefits

The compensation for this role ranges between CAD$21.50 - CAD$25.60 per hour, depending on qualifications and experience. We also offer a range of benefits, including company events, dental care, employee assistance program, life insurance, paid time off, RRSP match, store discount, and vision care.



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