eCRM Support Developer with Oracle Fusion Cloud CRM
4 weeks ago
About the Role:
Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms. We are seeking an eCRM Support Developer with Oracle Fusion Cloud CRM expertise to join our team.
Key Responsibilities:
• Provide production issue support to clients with eCRM composable solutions
• Troubleshoot and perform root cause analysis to solve problems in an integrated environment
• Create Microsoft Azure DevOps tickets for issues and update after resolution
• Ensure proper and best practice fixes are implemented
• Ensure clients are kept informed of the status of their production issues
• Meet or exceed timeline commitments (SLA's)
Requirements:
• A minimum of two (2) years of demonstrated experience as a Developer or Support Desk Analyst/Developer in a complex environment
• Experience with Angular, HTML, JSON, XML, CSS, SASS, Microsoft Graph or SharePoint, and Oracle Fusion Cloud CRM
• Strong critical reasoning skills and exceptional root cause analysis skills
• Strong written and verbal communication skills
Preferred Qualifications:
• Experience working with government organizations
• Experience working in an Agile environment
• Experience with automation servers, CI using software such as Azure DevOps Pipeline and Git
• Experience working with MuleSoft
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