Curriculum Developer at Kit and Ace

4 weeks ago

Toronto, Ontario, Canada Kit and Ace Full time

Kit and Ace is seeking a talented Educator to join our team. As a key member of our retail operations, you will play a crucial role in delivering exceptional customer experiences and providing our guests with a world-class experience in the areas of product and culture.

About the Role

This is a full-time position that requires flexibility, enthusiasm, and a passion for delivering premier customer service. The successful candidate will have excellent communication and interpersonal skills, be able to work effectively in a team-focused environment, and be comfortable handling difficult customer-facing conversations and interactions.

Responsibilities
  • Create exceptional customer service experiences by educating guests about our culture, brand, and product.
  • Successfully communicate special features, benefits, fabric properties, usage, and best care instructions.
  • Contribute to the achievement of daily shop sales targets.
  • Prepare the store for success: replenish garment styles, fold, size, merch, and dress mannequins.
  • Actively maintain shop appearance, keeping merchandise stocked and organized, while ensuring that the showroom is clean and well presented.
  • Maintain knowledge of in-shop stock availability on the sales floor and in backrooms.
  • Receive and process stock from warehouse (boxes can weigh 10-30 lbs), including unpacking, counting, tagging as required, folding, sizing, and placing on the floor, with overflow stock in back rooms and assigned storage areas.
  • Assist with re-stocking and pricing duties, including sale and holiday preparation as required.
  • Maintain, clean, and run fitting rooms, return product to appropriate areas.
  • Prepare merchandise for tailoring/alteration as may be required, by completing necessary documentation.
  • Complete assigned clean-up duty.
  • Utilize the Point of Sale system accurately, process payments, refunds, and exchanges, and issue gift cards.
  • Participate in staff training and shop events as scheduled.
  • Support additional duties as directed by the management team.
Competencies
  • Previous retail experience preferred.
  • Passion to deliver premier customer service.
  • Driven to exceed customer expectations.
  • Optimistic, passionate, friendly, and authentic.
  • Demonstrates a sense of urgency and is comfortable working in a team-focused environment.
  • Strong communication and interpersonal skills – perceptive to customer needs.
  • Second language skills are an asset.
  • Capable of handling difficult customer-facing conversations and interactions.
  • Honest and positive, and able to effectively receive and communicate feedback.
  • Results-oriented and process-driven, with high expectations of self and team.
  • Work a flexible schedule that includes weekends, evenings, holidays, and special events.
About You

We are looking for a highly motivated and enthusiastic individual who shares our passion for delivering exceptional customer experiences. If you have a passion for fashion, a drive to succeed, and excellent communication skills, we encourage you to apply.

What We Offer

As a member of our team, you will enjoy a competitive salary of $50,000 - $60,000 per year, depending on experience. You will also have access to opportunities for professional development, a comprehensive benefits package, and a fun and dynamic work environment.

How to Apply

If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences, please submit your application, including your resume and a cover letter, to us.

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