Customer Service Manager

2 weeks ago


Kelowna, British Columbia, Canada The Ten Spot-west kelowna Full time

We are seeking a Customer Service Manager to join our team at The Ten Spot-west Kelowna. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for all clients.

About the Role

This is a full-time permanent position working approximately 30-40 hours per week. You will work closely with our management team to achieve business goals and objectives while maintaining a high level of customer satisfaction.

Salary

The estimated salary range for this role is $45,000-$60,000 per year, based on industry standards and your experience.

Job Description

In this role, you will:

  • Provide exceptional customer service to all clients
  • Manage the front desk operations, including scheduling appointments, handling client inquiries, and processing payments
  • Work collaboratively with our management team to achieve business goals and objectives
Requirements

To be successful in this role, you will need:

  • A minimum of no degree, certificate or diploma
  • Experience in a customer-facing role, preferably in the spa industry
  • Excellent communication and problem-solving skills
Benefits

As a valued member of our team, you will enjoy:

  • Dental plan
  • Health care plan
  • Vision care benefits
  • Commission
  • Free parking available
  • Learning/training paid by employer
  • Team building opportunities
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 to 40 hours per week


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