Customer Service Representative

1 week ago

Kelowna, British Columbia, Canada Prestige Beach House Kelowna Full time
About Prestige Beach House Kelowna

We are a prestigious beach house hotel in Kelowna, offering an unforgettable experience to our guests. Our team is passionate about providing exceptional customer service and ensuring that every guest feels at home.

Job Summary

We are seeking a highly motivated and friendly Guest Service Agent to join our hospitality team. As a key member of our front desk team, you will be responsible for delivering outstanding guest experiences and ensuring that every stay is memorable.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account the unique needs of each group.
  • Take, cancel, and change room reservations with accuracy and attention to detail.
  • Provide information on hotel facilities and services, as well as points of interest in the surrounding area.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Balance cash and complete balance sheets, cash reports, and related forms with precision and attention to detail.
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring seamless communication between departments.
  • Follow emergency and safety procedures at all times, prioritizing the safety and well-being of guests and colleagues.
  • Clerical duties, including faxing, filing, photocopying, and answering telephone calls and relaying messages.
  • Assist guests with special needs, providing personalized support and care.
  • Contact customers to deliver requested wake-up calls, ensuring prompt and accurate service.
  • Perform light housekeeping and cleaning duties, maintaining high standards of cleanliness and organization.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise.
Work Environment and Physical Demands

This role requires working in a fast-paced environment, standing for extended periods, and being able to work under pressure while maintaining attention to detail.

Personal Suitability
  • Demonstrate a client-focused approach, prioritizing guest satisfaction above all else.
  • Show reliability, dependability, and flexibility in your work schedule.
  • Develop efficient interpersonal skills, building strong relationships with colleagues and guests.
  • Possess excellent oral communication skills, clearly conveying information and resolving conflicts.
  • Show adaptability and willingness to learn, embracing new challenges and opportunities.
  • Display sound judgment, making informed decisions that align with company values and policies.
  • Show organizational skills, managing multiple tasks and priorities with ease.
  • Show teamwork spirit, collaborating with colleagues to achieve common goals and objectives.
Benefits

We offer a competitive salary range of $35,000 - $45,000 per year, depending on experience, as well as opportunities for growth and development within our company. This is a seasonal position, working 30-40 hours per week, with the potential for longer hours during peak seasons.

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