Customer Service Representative

4 weeks ago


Kelowna, British Columbia, Canada Savers Value Village Full time

About the Role

As a Customer Service Associate at Savers / Value Village, you will be part of a purpose-driven company that champions reuse and inspires a future where second-hand is second nature. Our mission is to redirect billions of pounds of used items away from landfills and onto our store racks and shelves for reuse. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, providing them with valuable funding for their community-based programs and services.

What You’ll Do

At Savers / Value Village, our Customer Service Associates create an awesome experience for our Customers, Donors, and other Team Members. Your role will be to work in a fast-paced environment, providing excellent customer service, and ensuring that every customer leaves our store satisfied. You will also be responsible for processing donations, maintaining a clean and organized store environment, and working collaboratively with your team to achieve sales and customer satisfaction targets.

What We Offer

As a valued member of our team, you will receive comprehensive onboarding and training from day one. Our training department, Savers University, develops and delivers robust training to every team member across our organization. You will also have access to comprehensive extended health care plans, company-paid life and AD&D insurance, and a group registered retirement savings plan with a generous company matching provision. We also offer paid time off from work for leisure or other hobbies and a range of mental health services to assist you in managing daily life.



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