Fulfillment Operations Coordinator
1 week ago
We are seeking a dynamic and detail-oriented Fulfillment Representative to join our team. As a key member of our customer fulfillment team, you will be responsible for managing and improving the daily performance of our invoice quality team.
Key Responsibilities:
- Collaborate with the customer and commercial team to ensure timely and accurate delivery of services.
- Work closely with supply chain departments to minimize costs and maximize results.
- Meet and exceed inventory quality expectations and turnaround time targets.
- Analyze credits and drive operational improvements through process enhancements.
- Meet daily KPIs related to billing operations and implement corrective actions as needed.
- Investigate and escalate issues using SAP and Salesforce.
- Collaborate with business leaders, fulfillment team, and sales to address unbilled transactions and resolve escalations.
- Support company collectors with receivables disputes.
- Work cross-functionally with peers, leadership, and global teams.
Requirements:
- 2+ years of experience in customer service/fulfillment or finance.
- Diploma preferred in Business, Supply Chain, or equivalent experience.
- Proficiency in SAP, Salesforce, or other ERP and CRM software.
- Strong digital mindset and ability to work in a cross-functional environment.
- Energetic, strong interpersonal, organizational, and communication skills.
- A motivated self-starter with strong problem-solving skills.
- Excellent time management skills and ability to prioritize work from multiple channels.
About Kelly
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy.
Benefits and Perks:
- Temporary position with potential to become permanent.
- Work Monday to Friday, 2 days in office, 3 days remote.
- $29.80 per hour plus 4% vacation pay on each weekly pay cheque.
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