Fulfillment Operations Coordinator

1 week ago


Oakville, Ontario, Canada Kelly Services, Inc. Full time
Job Summary

We are seeking a dynamic and detail-oriented Fulfillment Representative to join our team. As a key member of our customer fulfillment team, you will be responsible for managing and improving the daily performance of our invoice quality team.

Key Responsibilities:

  • Collaborate with the customer and commercial team to ensure timely and accurate delivery of services.
  • Work closely with supply chain departments to minimize costs and maximize results.
  • Meet and exceed inventory quality expectations and turnaround time targets.
  • Analyze credits and drive operational improvements through process enhancements.
  • Meet daily KPIs related to billing operations and implement corrective actions as needed.
  • Investigate and escalate issues using SAP and Salesforce.
  • Collaborate with business leaders, fulfillment team, and sales to address unbilled transactions and resolve escalations.
  • Support company collectors with receivables disputes.
  • Work cross-functionally with peers, leadership, and global teams.

Requirements:

  • 2+ years of experience in customer service/fulfillment or finance.
  • Diploma preferred in Business, Supply Chain, or equivalent experience.
  • Proficiency in SAP, Salesforce, or other ERP and CRM software.
  • Strong digital mindset and ability to work in a cross-functional environment.
  • Energetic, strong interpersonal, organizational, and communication skills.
  • A motivated self-starter with strong problem-solving skills.
  • Excellent time management skills and ability to prioritize work from multiple channels.

About Kelly

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy.

Benefits and Perks:

  • Temporary position with potential to become permanent.
  • Work Monday to Friday, 2 days in office, 3 days remote.
  • $29.80 per hour plus 4% vacation pay on each weekly pay cheque.


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