Operational Specialist
2 weeks ago
About the Role:
We are seeking a highly motivated and performance-driven Operational Specialist to join our expanding team at Insulet Corporation.
Job Overview:
This position reports to the Head of Operations and is responsible for supporting the needs of the Insulet Canada Commercial Team. The successful candidate will coordinate and manage support and liaison activities between the Commercial Team and external stakeholders.
Key Responsibilities:
- Manage the certification of clinical and independent Omnipod trainers, including accurate record keeping.
- Manage manual reimbursement training requests, including review for accuracy and support, consolidation for payment and processing, and responding to partner questions.
- Manage the online training and reimbursement portal, supporting users and troubleshooting where required.
- Manage and oversee the travel loaner program, ensuring that adequate paperwork is obtained and devices are fulfilled and returned.
- Manage accurate data within the Salesforce system, coordinating with Accounts Payable and Purchasing teams.
- Manage purchase requisitions and vendor payments.
- Enter and fulfill customer and employee product orders.
- Be flexible and handle priority activities to support the Commercial Team.
- Perform other duties as required.
Requirements:
- Bilingual French - English speaking.
- Bachelor's Degree or equivalent experience.
- Three years' experience in a field/office management role.
Preferred Skills and Competencies:
- Excellent verbal and written communication skills.
- Excellent interpersonal, managerial, and organizational skills, with the ability to work independently and as a member of a team.
- Ability to prioritize, actively seek input, and create innovative solutions to support the Commercial Team.
- Ability to work well in a team environment.
- Very strong computer skills, including but not limited to Salesforce, SAP, Word, PowerPoint, Visio, and Excel.
Physical Requirements:
This position may require up to 10% travel to facilitate key meetings and events.
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