Customer Fulfillment Operations Specialist

7 days ago


Oakville, Ontario, Canada Kelly Services, Inc. Full time

At Kelly Services, Inc., we are committed to connecting talented professionals with leading companies. As a Customer Fulfillment Operations Specialist, you will play a critical role in ensuring the seamless delivery of services to our clients.

About the Role

This is a hybrid position that requires a minimum of 2 days in the office. You will work Monday – Friday (8-hour shift), within the working window of 8:00am – 6:30pm, depending on your assigned region.

The estimated salary for this position is $29.80 per hour plus 4% vacation pay on each weekly pay cheque, totaling approximately $31.04 per hour.

Key Responsibilities
  • Manage and improve daily performance of the invoice quality team by driving continuous improvement and ensuring quality adherence.
  • Partner and coordinate with key supply chain departments to satisfy customer requirements, minimize cost, and maximize results.
  • Meet and exceed inventory quality expectations and turnaround time targets.
  • Analyze credits and drive operational improvements through process enhancements.
  • Meet daily KPIs related to billing operations and implement corrective actions as needed.
  • Perform root cause analysis and implement corrective actions as needed.
  • Investigate and escalate issues using SAP and Salesforce.
  • Collaborate with business leaders, fulfillment team, and sales to address unbilled transactions and resolve escalations.
  • Support company collectors with receivables disputes.
  • Work cross-functionally with peers, leadership, and global teams.
Requirements
  • 2+ years of experience in customer service/fulfillment or finance.
  • Diploma preferred in Business, Supply Chain, or equivalent experience.
  • Proficiency in SAP, Salesforce, or other ERP and CRM software.
  • Strong digital mindset: comfortable entering and retrieving data in various software, CRM, and ERP platforms.
  • An ability to work in a cross-functional environment with peers & immediate leadership.
  • Energetic, strong interpersonal, organizational, and communication skills.
  • A motivated self-starter with strong problem-solving skills.
  • Excellent time management skills and ability to prioritize work from multiple channels.
  • Ability to understand specific business objectives, priorities, and key processes.
  • Basic understanding of ISO quality management systems.
  • Proficiency in Google Suite and basic presentation skills.
Benefits
  • Voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, legal plan, and short-term disability.
  • Retirement savings plan, service bonus, and holiday pay plans (earn up to eight paid holidays per benefit year).
  • Transit spending account.
  • Paid sick leave under the applicable state or local plan.

Kelly offers eligible employees these benefits and more, making us a great place to grow your career.



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