Command Centre Leadership Role

4 days ago


Vancouver, British Columbia, Canada Vancity Full time

Vancity is committed to creating a welcoming and inclusive workplace that reflects the diversity of our communities. We believe that diverse perspectives and experiences are essential to delivering exceptional service to our members.

About the Job

We are looking for a highly skilled IT professional to join our team as a Network Operations Manager. The successful candidate will be responsible for leading our Command Centre team, which is responsible for monitoring and maintaining our network infrastructure.

The ideal candidate will have a strong background in IT operations, with experience in network monitoring and incident management. They will also possess excellent leadership and communication skills, with the ability to work effectively with technical teams and non-technical stakeholders.

This is a challenging role that requires a high level of technical expertise and strong leadership skills. The successful candidate will be required to work in-office at least once a week and may be required to work on-call outside of business hours during major incidents.

Key Requirements:

  • 5+ years of experience in network operations, IT infrastructure management, or related roles
  • 3+ years of experience in a leadership or management position, overseeing NOC or 24/7 technical teams
  • Proven track record of managing large-scale network, systems, and application running on-prem or cloud environments
  • Experience working with SLAs and managing service delivery expectations


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