Command Centre Operations Lead

4 days ago


Vancouver, British Columbia, Canada Vancity Full time

About the Team:

The Vancity IT team is committed to delivering exceptional technology services to support our business objectives. We are a dynamic and collaborative team that values innovation, excellence, and teamwork. Our team members are passionate about using technology to drive business success and make a positive impact on our communities.

Key Requirements:

  • Bachelor's Degree in Information Technology, Computer Science, Network Engineering, or a related field.
  • 5+ years of experience in network operations, IT infrastructure management, or related roles with a strong understanding of network monitoring and incident management.
  • 3+ years of experience in a leadership or management position, overseeing NOC or 24/7 technical teams responsible for network and systems performance, uptime, and troubleshooting.
  • Proven track record of managing large-scale network, systems, and application running on-prem or cloud environments, and hybrid infrastructures.
  • Experience working with SLAs (Service Level Agreements) and managing service delivery expectations.
  • Experience with 24/7 on-call support, ensuring network availability during critical outages and emergencies.
  • ITIL certification.
  • In-depth understanding of network monitoring tools such as Grafana, SolarWinds, Nagios, Splunk, and Zabbix.
  • Knowledge of cloud infrastructure and services, including AWS, Microsoft Azure, Google Cloud, and hybrid environments.
  • Familiarity with network and firewall configurations, systems and virtualization, and security best practices in cloud infrastructure.
  • Understanding of network and systems performance tuning, optimization, and troubleshooting techniques.


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