Command Centre Operations Lead
4 days ago
About the Team:
The Vancity IT team is committed to delivering exceptional technology services to support our business objectives. We are a dynamic and collaborative team that values innovation, excellence, and teamwork. Our team members are passionate about using technology to drive business success and make a positive impact on our communities.
Key Requirements:
- Bachelor's Degree in Information Technology, Computer Science, Network Engineering, or a related field.
- 5+ years of experience in network operations, IT infrastructure management, or related roles with a strong understanding of network monitoring and incident management.
- 3+ years of experience in a leadership or management position, overseeing NOC or 24/7 technical teams responsible for network and systems performance, uptime, and troubleshooting.
- Proven track record of managing large-scale network, systems, and application running on-prem or cloud environments, and hybrid infrastructures.
- Experience working with SLAs (Service Level Agreements) and managing service delivery expectations.
- Experience with 24/7 on-call support, ensuring network availability during critical outages and emergencies.
- ITIL certification.
- In-depth understanding of network monitoring tools such as Grafana, SolarWinds, Nagios, Splunk, and Zabbix.
- Knowledge of cloud infrastructure and services, including AWS, Microsoft Azure, Google Cloud, and hybrid environments.
- Familiarity with network and firewall configurations, systems and virtualization, and security best practices in cloud infrastructure.
- Understanding of network and systems performance tuning, optimization, and troubleshooting techniques.
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