Customer Service Lead

3 weeks ago

Mississauga, Ontario, Canada Ontario Impex of Canada Inc. Full time
Job Description:Customer Service Supervisor

We are seeking a highly skilled and experienced customer service supervisor to join our team at Ontario Impex of Canada Inc. This role is responsible for supervising a team of customer service representatives, ensuring that they provide excellent service to our customers and meet their needs in a timely and efficient manner.

Key Responsibilities:
  • Supervise and train customer service staff to ensure they have the necessary skills and knowledge to provide excellent service to customers.
  • Monitor customer service interactions and provide feedback to staff to improve their performance.
  • Develop and implement customer service policies and procedures to ensure consistency and quality across all customer interactions.
  • Collaborate with other departments, such as sales and marketing, to ensure that customer service initiatives are aligned with overall business goals.
  • Identify areas for improvement and implement changes to enhance the customer experience.
Requirements:
  • 1-2 years of experience in a customer-facing role, preferably in a supervisory capacity.
  • Excellent communication and interpersonal skills, with the ability to work effectively with staff and customers at all levels.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving and analytical skills, with the ability to identify and resolve customer complaints and issues.
  • High school diploma or equivalent required; post-secondary education in a related field an asset.
Work Environment:

This role is based in a retail store environment, with a fast-paced and dynamic work environment. The ideal candidate will be able to work effectively in a team setting, juggle multiple priorities, and maintain a high level of customer service at all times.

What We Offer:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment, with opportunities to grow and advance in your career.

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